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Guest post: Hello my name is… and I’m a Flashaholic

30 Apr

R.D. Gavel, avowed Flashaholic and travel agent, is the owner of Whimsical World Travel, specializing in vacations to Disney destinations. She is currently at work on a new website with a focus on experiential, luxury travel, and is taking web design classes as part of a twelve-step program to overcome her Flash-dependent behavior.

Hello. My name is R.D. and I am a Flashaholic.

My addiction began slowly as I navigated through the web running up against a lot that was boring or just plain bad and a few wondrous places that drew me in and made my smile.

Yes, in the days of dial-up I would sometimes move away rather than watch the agonizingly slow page load but, today, there are few flash sites which don’t reward us for just a couple of seconds’ patience.

When it came time to start on my own website the issue became much more complicated.

How do I get the look I want and still allow people to find us? I learned that even professional web designers are sometimes not really knowledgeable about Flash. I sometimes get negative feedback about my decision to utilize Flash on our site but, right now, it’s the right choice for us.

So, how do you decide what’s best for you?

I believe the objectives of the site itself should drive the decisions. This seems straightforward enough but if you poke around a bit you’ll find that site design often has very little to do with site goals. Taking the time to consider carefully and prioritize your requirements will help clarify your design directions. While this doesn’t begin to distill all the issues you’ll confront, here are a few things to think about:

What is the purpose of the site?

While all sites might do a number of different things, each generally has a basic purpose. Decide if your site’s primary focus is business or personal. If it’s a personal site or blog, is it monetized or primarily an outlet for your own creativity? If it’s commercial, is it the main portal to conduct your business or an extension of another sales model?

Who is the target audience?

Who are you trying to reach? The demographics of your preferred visitor should play a big part in the design. This can be as simple as hip graphics for a young crowd or larger text for an older generation.

How will visitors be directed to the site?

There are so many ways to draw traffic to a site: search engines, adwords, social media connections, affiliate programs, print media, and advertising, to name just a few. What methods do you plan to incorporate?

Personal preferences

Don’t underestimate the power of preference. Your site is ultimately a reflection of you and/or your business. You should be proud of it. Liz Hover recently posted an interview here with Britt Reints which commented on the importance of doing what’s right for you. You will find far too much advice, a lot of it conflicting – go with your gut.

whimsical-world-travel

So, how did this process work for me?

The purpose of our site is business, and it is one of the major portals we rely on for securing new business.

I looked at many, many websites in our category and, incredibly, could find only one that I liked.

In the travel industry many suppliers offer cookie-cutter websites as a “perk” for doing business with them. In a field so crowded, where differentiation is key, it’s hard to imagine that anyone would voluntarily choose a site that was exactly like thousands of others, but most do.

Unlike many other businesses, the product that we represent doesn’t need to be sold; a decision to buy, either sooner or later, has already been made by the visitor. What we needed to do was sell ourselves; try to convey why that visitor should buy from us rather than someone else.

Our client tends to be upscale but retains an appreciation for whimsy and fun. We used Flash for a one-of-a-kind look to set us apart and make our brand unique and, hopefully, memorable. We were looking for a little bit of the “magic” that is inherent in our product and Flash achieved that for us.

I find Flash effects entrancing and was determined to use Flash for its beauty while trying to maintain site visibility for searches.

We have placed most of the informational component on non-Flash pages so that it will be accessed by search engines, and have been careful to word page headings, image titles, etc. to maximize our presence.

Rather than using promotional methods to vie for the same homogenous group of potential clients as our competitors, we decided to move into more non-traditional areas, such as photography, which are still aligned with our product but provide an added focus on the site.

The interest, buzz, and links this strategy generates allow us to reach out to a different segment of the population who might never run a search for our core product, but may well be interested if informed.  Our blog, still in its infancy, features nothing but unique content rather than a rehash of industry press releases and special deals generally found on similar blogs.

If search engine optimization is the number one consideration, then Flash might not be the best choice. While some web professionals still cling to the notion that a Flash site is completely transparent to search engines, this is no longer true. Nonetheless, a Flash site cannot currently be optimized with anywhere near the success that can be achieved with html pages.

If, however, you want to stand out in the crowd of millions, use or plan to use multiple strategies for pulling traffic, and the visual aspect of your site is important to you, give Flash a chance. Try to keep in mind that you can never be all things to all people; be true to your own vision.

I’m currently working on a new website which will feature other products in our market niche. It will require different approaches because the target customer is somewhat different and the products need to be showcased in a compelling fashion, rather than the company.  Is there going to be Flash on this site, too? Absolutely. No rehab for me.

Diary of a Web Gal is proudly powered by Flash. The theme was originally released by Roy Tanck and requires Flash and Javascript (although it doesn’t break completely if these are missing). Thanks to Geoff Stearns, the use of Flash does not affect search engine ranking. The Flash titles contain complex algorithms that change things like line breaks and font size in order to best accommodate the post titles.

Learn more about Flash.

Why you should use a wireframe to create your new website

1 Apr

Months ago when the new National Screen Institute website was a mere twinkle in my eye (I’m its web manager) I got asked lots of questions about how the new website would function.

How would the navigation work?

How would the content be organised?

So I settled into my favourite spot in front of a computer and began to create my vision based on meetings with colleagues and our design folks.

I used Word. I added text boxes with menu items. I broke down the navigation and content. It was rudimentary.

I’ve used SmartDraw and would use Word again in a heartbeat. If you know how to draw a text box and move it around in Word then don’t bother with anything fancier.

I essentially built what I now know was a wireframe.

Some time later I sat for several hours with our website developer and sketched out our new website based largely on my initial Word diagrams. Another stage in the wireframe process.

Why am I writing about this now?

Randa Clay published a post today about wireframing and I was reminded how important that process was for me and my colleagues in bringing this mythical new website to life. Suddenly ideas had a structure.

It’s one of the most basic steps in planning a new website.

Oh, and PS – developing a website is one job you’ll never finish. There is no end. I’ll write more on this in coming weeks. But eight months after launching our shiny new site, I’m about to redevelop one of its – if not THE – major parts.

Ultimate website launch checklist

26 Feb

When we launched the National Screen Institute website back in June 2007 there was a huge hunk of work that went before.

It’s a super busy time and inevitably things get missed.

I’m entirely self-taught when it comes to website development and had only myself to rely upon – we worked with a brilliant bunch at Tactica but even they can only do so much.

So when I heard about the ultimate website checklist the first thing that went through my head was, ‘Crap, I could have done with that 12 months ago.’

Which is why I’m writing about it here to help anyone else that’s in the web development and launch process.

The list was created by Box UK – web consultants based in London and Cardiff.

Download the website launch checklist and find out more about Box UK.

A few hiccups but our website soft-launch is close

7 May

Fear not dear reader, I’m still in the land of the living.

Website tweaks and fiddles have consumed my time. And when I wasn’t doing that I was sipping chilled white wine, spending time with the husband or sleeping. Oh, and possibly shopping.

I’ve spent much time trying to upload video to YouTube and Yahoo! Video. Turns out my files were just too darn big. That’s what you get for being new to a lot of this. I almost broke out the champagne when it finally worked.

We’ve got a great bunch of video and audio interviews under our belts and will continue to gather more.

There is a tendency to just gather new content at break neck speed without giving much thought to what we’re getting or whether it’s worth it. My philosophy has always been (and will continue to be until my visitors tell me otherwise) that quality of content over quantity and frequency of renewal wins out.

So, most things are in place and we’re very close to soft-launching the site which will be the real test and will probably drive me to drink copious amounts of wine – heck, what’s new?

As I’ve mentioned before, we’re launching to a select group – around 500 people. Who knows what will be revealed during that all-important phase? It’s all a learning process.

I’m off to a conference in early June to learn more about all this jazz. Wonder if there’s anyone else out there dreaming the same weird dreams as me and dwelling on stuff that most people don’t?

Staff test the content management system

8 Apr

Today I sent the content management system to all our staff to test.

There’s still lots of polishing and fixing to be done but I’m keen to hear about staff experiences with the system. I gave them the user manual, a spreadsheet on which to report any problems and a mini-test (for wimps who can’t face the big mother).

I’ve already had some feedback to which I’ve been replying, ‘Write it all in your report.’

I’ve heard mutterings from my neighbouring colleague as she wrestles with this entirely new ‘thing.’ ‘Refer to the manual,’ I shout across the office. And if it doesn’t make sense, write it in your report.’

Oh what fun this is.

Yesterday I handed over a bunch of video for editing to the journalist we’ve hired and got the first version of our opening video intro that will appear on all our online video. With a few tweaks we’ll be good to go.

Can’t remember if I mentioned we’ve ordered a professional microphone for our podcasts. It arrived. (Horrah!) But we couldn’t open it because the case was locked. And guess where the keys were? Inside the locked case. So we’re waiting for additional keys. Jeez.

Website testing continues

27 Mar

Yesterday I spent pretty much the entire day going through the new website using the content management system. I’m not done yet.

Spotted lots more things which need fixing – wrote 10 pages of notes for our web folks. Gee, bet they’ll be chuffed about that!

There are some silly things like not being able to create a new blog post yet I can create a new blog category. Click to comment on a post or post a new comment and the screen goes blank…

We have a member area which right now doesn’t allow people to view all members. This features is supposed to be a networking tool. No point if you can’t see the other members.

Then there’s style stuff like use of capitalisation and titles.

The list goes on. I’ll continue to test today and Friday and probably over the weekend before typing up my list of lovely observations for the web folks.

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